Shipping Policy
Thank you for shopping with XCasy. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All XCasy products are handmade, unique, and customized. Because each item is made with care, processing time usually takes 3 business days to 1 week after payment confirmation.
During periods of high order volume, processing times may be delayed and may take longer than usual. We appreciate your patience and understanding as we carefully prepare your order.
Shipping Times
Please note that delivery times are estimates and may vary depending on destination, customs processing, carrier delays, weather conditions, high shipping volume, or other factors beyond our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.
Tracking updates are provided by the shipping carrier and may take up to 48 hours to appear after shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
XCasy is not responsible for delays, lost shipments, or additional costs resulting from incorrect or incomplete shipping addresses provided by the customer.
Lost or Delayed Shipments
Once an order has been shipped, delivery is the responsibility of the shipping carrier.
XCasy is not liable for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our control.
If you believe your package has been lost, please contact us through our Contact Us page and we will do our best to assist you.
Damaged Deliveries
If your order arrives damaged or defective, you must contact us through our Contact Us page on the same day the order is delivered.
Please provide clear photos and/or videos showing the damage or defect so that we can review your claim.
For additional information regarding damaged or defective products, please refer to our Refund & Returns Policy.
Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact us through our Contact Us page.
By placing an order with XCasy, you acknowledge and agree to this Shipping Policy.